HOW DOES RIV WORKS: THE BEST AMATEUR CHAT!

Information for users

1. How much does it cost to register?
2. How can I register with Fragolina Sexy Shop?
3. What are the benefits of being registered and logged onto Fragolina Sexy Shop?
4. Once registered, can I cancel my account?
5. Is my privacy secure?
6. Is it safe to use my credit card?
7. Can I pay by postepay?
8. How much are the credits worth?
9. How do I buy credits?
10. If I forget my password, will I also lose my credits?
11. Is there a support service if problems arise?
12. Can I set up online dates with the girls?
13. Can I ask for content such as personalized photos and videos?
14. How do I go about watching a scheduled live show?
15. How do I buy the photos, videos and private contact details of the girls?

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How much does it cost to register?

Registering with Fragolina Sexy Shop is completely FREE.

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How do I register with Fragolina Sexy Shop?

Registering as a webcam girl with Fragolina Sexy Shop is easy, fast and user-friendly.
Just follow the 8-step process to start working as a camgirl on Fragolina Sexy Shop.

Note that if for any reason the registration procedure should be interrupted, you can resume it from where you stopped by simply logging onto the site. This will display a summary of your registration status. To complete the registration just click on “Complete model registration”.

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What are the benefits of being registered and logged onto Fragolina Sexy Shop?

By registering free of charge with Fragolina Sexy Shop you'll be able to view all the girls' profiles, enjoy previews of their private porn photos and private porn videos, have immediate access to the public video chat zone and watch all the models live. You'll also be able to interact with them, chatting and commenting as they perform on cam. By registering with Fragolina Sexy Shop you'll receive up-to-date news about the portal and your favorite girls.

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Once registered, can I cancel my account?

If you want to cancel your registration with the site:

* Access the site
* Hover your mouse over "Profile" in the user menu at the top
* Click on “Cancel account” in the dropdown menu that appears

Notes: Remember that if you have accumulated earnings, cancelling the account means they will no longer be paid to you unless you have reached the minimum threshold for requesting payment.

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Is my privacy secure?

We have been operating in the videochat sector for many years and are fully aware that the most important guarantee we MUST give our users is that their privacy will be protected. We have gained unequalled experience in the sector over the years and protect our users' sensitive data with the utmost care and confidentiality, complying faultlessly with current privacy laws. To view our privacy policy, click on the "Privacy" link at bottom of the site.

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Is it safe to use my credit card?

We have the most advanced systems for ensuring the security of credit card transactions. Cardholder details are never forwarded to third parties but sent directly to the bank server in encrypted form using the SSL system. Credit card transactions are secure and guaranteed in accordance with current banking procedures and to top up your credits we work with industry giants that are world leaders in this field, including paysitecash, clickandbuy and verotel.

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Can I pay by postepay?

Yes, definitely. Postepay is a rechargeable card marketed by Poste Italiane (Italian postal service) and is part of the Visa Electron network. Fragolina Sexy Shop accepts payment by card belonging to this system, so there is no problem if you want to pay using postepay.

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How much are the credits worth?

The value of credits varies according to the package you choose to purchase. Remember that the minimum standard price package is 200 credits, which you can buy for 24 Euros (0.12€ each), but there is also a super offer that allows you to buy 3500 credits for just 340 Euros (0.09€ each).

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How do I buy credits?

You can buy credits by:

* credit card
* bank transfer

To buy credits:

* Login to the site
* Hover your mouse over “Credits” in the user menu at the top
* Click on “Buy credits” in the dropdown menu that appears
* Select your preferred payment method
* Complete the credit purchase procedure as instructed on the bank's page (normally by entering your credit card and cardholder details)

Note: we do not store your credit card details because the transactions are carried out directly by the various banks.

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If I forget my password, will I also lose my credits?

Absolutely not. There is a procedure on the site that allows you to recover your password at any time. Your credit will remain unchanged and you won't lose a cent.If you have forgotten your password, you can recover it by clicking on “Forgot password?” next to the login box. Just complete the form with the email address you used when you registered and your password will be sent to you by email.

If you don't receive the email, it may have been classified as “spam” or “junk mail” by your email provider. Go to your webmail and check the junk mail and/or spam folders.

If you are not receiving emails from Fragolina Sexy Shop, please read this guide.

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Is there a support service if problems arise?

Yes, definitely. The support service for Fragolina Sexy Shop users and models is provided by www.rivhelp.com
Rivhelp.com contains a knowledgebase with all the information you need regarding the operation of the site and the services provided by Fragolina Sexy Shop and a helpdesk will answer all your support questions within 24 hours, Monday to Friday.

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Can I set up online dates with the girls?

One of the many unique features of Fragolina Sexy Shop is that it allows you set up an online date with the models you find most attractive. Browse the pages of Fragolina Sexy Shop and when you've found the most exciting girl, click on "Request Date" under the image on her profile. Fix a day and time and wait for the girl to confirm your request for an online date.

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Can I ask for content such as personalized photos and videos?

Yes, definitely. The Fragolina Sexy Shop video chat function provides ample opportunity to interact with the model, in addition to the individual private webcam shows. You can ask your favorite model to make a video with particular features, or take specific photos that you purchase after publication.
Please note that there is no obligation on the model to agree to produce personalized content, so some of them might exercise their right to refuse, but many of the webcam girls on Fragolina Sexy Shop have lots of fun and are willing to create personalized photos and videos.

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How do I go about watching a scheduled live show?

On Fragolina Sexy Shop you can purchase a ticket to watch live shows taking place throughout the day and scheduled for future days. Yes, that's right, just as you do at the cinema or theatre or for a concert. You buy the ticket today and book your place to watch the show you're interested in. To check out the list of scheduled events, live shows and entertainment, login to the site, make sure you have enough credits to purchase the event, and click on the "Live Shows" button on the Navbar at the top. This same section allows you to buy a ticket for both the scheduled shows and for any live ones you may have missed, which you'll find in the archive.

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How do I buy the photos, videos and private contact details of the girls?

To buy the content and contact details of your favorite model, just go to her profile. Within each camgirl profile, a few clicks will display all the private material the girl is offering for sale. To buy private material, login to the site, make sure you have the necessary credits to make the purchases you intend to make and find the profile of the girl you're interested in using the search box in the left-hand column. After entering the nickname and clicking on OK, you will be directed to the profile page. Click on the photo, video, or contact details you intend to purchase and a popup will be displayed showing the cost in credits. After viewing the cost, if you're still interested, click on OK to complete the purchase. Remember that the material you purchase will remain in your purchase summary and you'll be able to view it whenever you like.

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Information for models

1. What are the payment methods?
2. How often will I be paid?
3. What are the earning percentages for webcam girls?
4. How can I ask for assistance in the event of a non-payment?
5. Is my privacy secure?
6. How to become a successful model on Fragolina Sexy Shop?

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What are the payment methods?

We have always made our payments by bank wire transfer, which means that you'll need a bank current account or post office account in order to receive payments. If you don't have one of these accounts, you can always use a third party's account, such as that of a relative or friend. In this case, remember to enter the account holder's details in the bank section of your personal details page.

Note: You will always have to go through the payment request procedure and choose how you want to be paid on each occasion.

Note: Payments for webcam girls working on Fragolina Sexy Shop as well as on Inkontri and 24live7 cannot be added together, which means that bank wire transfers from these sites will always be managed separately.

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How often will I be paid?

Payments are approved every 15 days, i.e.:

* on the first day of the month for requests made between the 16th and 31st of the previous month.
* on the 16th day of the month for requests made between the 1st and the 15th of the month.

Once your request has been approved, the payment via bank transfer will be sent within a month since the date of approval and the payment on Payoneer card will be sent withing 15 days.
You can submit requests for payment of any payable earnings up to twice a month.

Note: In order to request a payment, you need to have achieved minimum earnings of 300 Euros (3,000 credits)

Note: Payments for webcam girls working on Fragolina Sexy Shop as well as on Inkontri and 24live7 cannot be added together, which means that bank wire transfers from these sites will always be managed separately.

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What are the earning percentages for webcam girls?

Here is a table showing how much you can earn on Fragolina Sexy Shop

Earnings are calculated according to the number of people who decide to buy your contact details (email, cell phone number, etc), which means that if 20 members buy your cell phone number for the price you set, e.g. 10 euros, you will earn 20 sales x 10 Euros = 200 Euros gross, i.e. 200 Euros x 35% (the percentage paid to you) = 70 Euro + any topups.
If you decide to chat on webcam you can set the price per minute.
If for example you appear on webcam for 0.5 euros/minute, you will earn 0.5 x 60 minutes = 30 Euros gross in an hour, i.e. 30 Euro x 50% (the percentage paid to you) = 15 Euros per hour. If you appear on cam for 4 hours, you can earn 60 euros a day part-time!
With the Spycam, you can increase your earnings by two, three or more times because you can decided to be spied on cam while you're in a private session with another user, thus increasing your earnings.
Example: if your webcam costs 35 credits per minute and the spycam 20, and a user calls you for a private session while 10 others spy on you, your earnings per minute will be: 235 credits per minute (23.5 Euros x the 50% paid to you = 11.75 euros per minute)!!!
In a month, with a minimum daily appearance on the site, you can earn over 5,000 euros!
The percentages shown are calculated on the net amount earned from the site, not the gross amount.
Note: Payments for webcam girls working on Fragolina Sexy Shop as well as on Inkontri and 24live7 cannot be added together, which means that bank wire transfers from these sites will always be managed separately.

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How can I ask for assistance in the event of a non-payment?

You can report a payment problem as follows:

* Login to the site
* Hover your mouse over "Earnings” in the user menu at the top
* Click on “Request payment” in the dropdown menu that appears
* In the list of payments, click on "Complaint" next to the presumed payment that has not been made
* Click on "Send report"
In the event of a non-payment, click on "Complaint" on the right of the payment you want to report. After you click on "Complaint", a form will appear that you will need to complete carefully.
After completing all the fields, click on "Send report"
Our administration office will examine your request for support and answer as soon as possible.

Note: checking your transactions may take a little time, because we have to wait for answers from the intermediaries who allow for payments to be made by credit card or the relevant banking establishments.

Note: Payments for webcam girls working on Fragolina Sexy Shop as well as on Inkontri and 24live7 cannot be added together, which means that bank wire transfers from these sites will always be managed separately.

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Is my privacy secure?

Respect for privacy is one of the most important aspects of Fragolina Sexy Shop's operations. For this very reason it undertakes by contract never to supply personal details of any kind to third parties. Fragolina Sexy Shop never sends hard copy material to the residential addresses of its users and undertakes to send all communications only and exclusively by email or by private message within the portal.

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